Return Period: Must be within 30 days of delivery.
Warranty: Atomic Defense will always stand behind our products. Our life-time warranty ensures that you never need to worry about parts or the quality of your orders. WARRANTY DETAILS
Wrong Items: Atomic Defense takes pictures of orders before they are packaged and shipped. We pay for return, restocking and exchange shipping costs if we ever make a mistake on your orders.
Return Costs (*Free return cost if we made a mistake on the order.):
No need to purchase a shipping label! Atomic Defense will give you a pre-paid one if asked. We get lower rates and will deduct the cost from the exchange or refund. (About 40%-70% less than what you would pay in the USPS or UPS store.)
A restocking fee of 20% applies to returns that need to be recertified or reconfigured. Includes all ballistic and bulletproof products.
Exchanges do not have a restocking cost. Unless the product is damaged or modified. 30 day window still applies.
Rules for Returns: We will not accept used products or modified products. This includes, but is not limited to; products with residue, smells, scratches, missing parts, debris, dents and damage. **We reserve the right to refuse returns. Products received with these issues will be returned to Buyer, at Buyer's expense.
Packaging: Ensure returns are packaged safely with thick padding on all six sides. Failure to correctly package returns will damage products and will be deducted from Buyer's account.
Starting a Return or Exchange
List your contact information, describe the issue, and request an exchange or return at the bottom of this page.
An Atomic Defense team member will review your request and reply within 1-3 business days.
If the return is denied: The reason from the above terms will be given in an email reply.
If the return is accepted:
Package the item with padding on all six sides.
Write your order number on the outside of the box.
Seal the box with packing tape. (USPS/UPS locations often do this for free.)
Attach the return shipping label.
Give the box to a USPS or UPS location.
Await a response.
Returns can take 1-20 days for the carrier to deliver them to Atomic Defense in California.
Once received, the product will be inspected within 1-3 business days.
A refund or exchange will be issued and an email will be sent with a refund notification or notice of an exchange order being created. (As long as the returned product meets "Rules for Returns")
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