Buying experience was good, got quite a bit of help from gray. This helmet is lighter than most but quite heavy if you're not use to wearing a ballistic helmet. Very easy to adjust with their four point strap system, chin strap wasn't quite the right fit for me but everyone has a different chin so experience may vary. Delivery of the helmet was received in a big black bag but the helmet itself received some slight scratches which I suspect is because of the delivery/courier service.
I recommend this product
Great and reliable helmet with some pointers