Certified | USA Small Business
Why is Atomic Defense not BBB Accredited?
The BBB is a private business, very similar to Yelp or Google Reviews. They want money to give us "Accreditation" which will then "Help with resolving cases and complaints with customers". This is a shady business practice and, in our opinion, nearing extortion. We will not be a part of it.
BBB complaints against Atomic Defense (log of consumer complaints):
4/1/2021: Customer filed complaint alleging that we did not send out a package in a timely manner and that it did not arrive in 2 days, as they had paid for. Customer contacted us at night, one day after ordering, and submitted BBB complaint within 6 hours, not waiting for a response from the team. Told customer the next morning that the delay advertised on the website (multiple pages and email confirmation) was shown as 1 week for his item to finish production and then begin the shipping process. Customer said he did not see this and apologized for submitting the complaint to BBB.